FAQ
What is the return policy?
We want you to be satisfied with your purchase. If you would like to return an item, please submit a return request within 3 days of receiving your order.
We will cover the return shipping costs if:
- The product arrives damaged or defective.
- You receive an incorrect product or an item different from what you ordered.
If you wish to return an item due to a change of mind, you may still request a return; however, all return shipping costs will be the customer's responsibility.
All returned products must be unused, unopened, and in their original, resalable condition and packaging, unless the product was received damaged or defective.
Can I get refund ?
We offer a 100% refund of the product purchase price for eligible returns.
Once we receive and inspect your returned product, we will process your refund. Please allow approximately 3–5 business days for the refund to be processed.
Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card provider, additional time may be required for the refund to appear on your account.
If your product was damaged, defective, or different from what you ordered, you will receive a full refund and will not be responsible for the return shipping costs.
Please note: Original and return shipping costs are not refundable for returns due to a change of mind.
When will I get my order?
- We process your order immediately when we receive an order
- It takes 3 to 6 days to deliver your order
- Some case, it gets delay taking up to 5 to 7 business days
Where are your product based?
- We are based in Seoul, Korea
How much does shipping cost?
- Standard shipping cost: $45 USD
- Some region : $50 - $65 USD