All shipments coming from the Glowlab warehouse, in Seoul, Korea

On Average, it takes 3 to 6 days after pick up your order in the warehouse

• If delay in custom due to heavy shipment traffic, it takes few more days to delivery your package

We do have most products in stock and ready to ship (80% of what shows in the online store)

Some SKU are out of stock then we need 2-3 days to prepare certain product

Yes, we are offering 100% Authentic brands that are produced in Korea. What we can support you is

• We can support you MSDD or COA certificate to prove the product originality
• Documents we can provide vary from the manufacturer

We accept Return and Refund in the following cases

• If the product received is not what you order in the PO (100% refund including delivery charge)
• Product damaged or found defect in the product (100% refund including delivery charge)
• If the product is seized at custom and can't clear result in product return to where it ships from. 1Refund except delivery charge

We refund your payment immediately within 3 days you request

You will get a refund notification by email

Standard shipping cost: $45 USD

Due to complexity of delivery and location , Some region shipping cost is higher than one in another

• South Africa: $65 USD
• Middle east: $60 USD
• South America: $80 USD
• Oceania: $60 USD

You can make the payment with a credit card after check out a cart

• We dont accept Paypal or COD, neither bank transfer
• 100% credit card payment

We open 9 to 6pm Seoul time. We are closed during the weekend and Korea holiday

• We might not able to reply your inquiry immediately when we are closed
• We will try our best to contact you with live agent during the business hour

You can pick up the order at the warehouse in Seoul Korea.

You should give us notice at least one week before you place order or come to pick up the order so we can prepare your package